"Assisted travel is among the most complex operations within airport terminals due to the wide variety of support needs, logistical challenges, time-critical coordination, and last-minute flight delays.

Airports will inevitably fall short if they attempt to manage such operations using legacy systems and without real-time collaboration among all stakeholders.

I am delighted to see that Ostrum has addressed these complex challenges head-on and developed a new platform for the industry."

Chris Garton,

Ex-COO of Heathrow Airport and former EVP Operations at Dubai Airports

"The barriers in collaboration among stakeholders in the PRM sector remain a real challenge. I look forward to Ostrum platform bringing everyone together and in turn mitigating the difficulty in sharing information related to disabled travellers throughout their journey."

Andrew Wright,

Disability Advocate, Accessible Travel Limited

"A couple of months ago, we began using Ostrum at Santiago Airport, a platform that has helped us better coordinate the complex operation of passengers with reduced mobility that we manage on a daily basis. It has enabled us to maintain efficient agent allocation and real-time tracking of our passengers at all times.

The Ostrum team has been excellent throughout the implementation, successfully adapting the platform to our operational reality, and develop the improvements
we have suggested. A truly strong partnership!"

José Ignacio Moraga,

Santiago Airport, Chile

"The Ostrum platform at Belgrade Airport has made our PRM operations significantly easier to manage. It is intuitive and user-friendly, helping us enhance service quality, optimize resource use, and provide passengers with a smoother experience.

The Ostrum support team is outstanding — responsive, knowledgeable, and genuinely committed to our success. Overall, it is a thoughtfully designed and highly effective solution that we confidently recommend."

Lara Baros,

Director, Belgrade Airport